But They Want To Connect With Brands Online, Too
Millennials may be the tech-savviest generation yet, spending more time surfing the Web and on social media than they do watching TV, listening to radio, or reading newspapers, but they still use and value traditional media, according to Ypulse the leading authority on youth behavior and culture.
In fact, when students were shopping for back-to-school (BTS) items, they most preferred to hear about deals or specials via regular mail, email, TV, and newspaper ads rather than via Facebook pages or ads, text alerts, or Twitter messages.
Just because students say they prefer learning about shopping deals through the mail doesnt mean that social media and new media isnt a valuable avenue for retailers, says Melanie Shreffler, Ypulse editor-in-chief. It is more likely that the ways in which marketers have used new media so far dont resonate with Millennials. The primary function of social media is communication, not shopping, which means Millennials arent necessarily going on such sites to look for ads to aid in their purchase decisions.
Still, they expect brands to be on social media. Two thirds say a brand being on social media shows it cares about their generation, and 56% think social media is a great way to find out whats new with brands they like. That may be why 64% have liked a brand on Facebook, following an average of 10 brands or companies.
Students clearly use social media to connect with brands, but they dont want to be bombarded by sales and deal information, says Shreffler. When their news feed has more advertising than conversation, they get turned off. Millennials are on social media to connect and have fun, and advertisers should remember that when talking to them in that space. Minor adjustments, such as phrasing an ad as a conversation instead of an announcement, make a big difference in how they are received. But brands can also talk to Millennials too much. The most common reasons they decide to un-like brands online are:
The brand sends too many messages (59%)
Stopped liking the brand or store (14%)
Wanted their social network to be more personal/for friends (12%)
Not enough sales or promotion offers (10%).
Methodology: The data presented in this release were drawn from 1,300 interviews conducted among members of the SurveyU panel between May 20 and May 30, 2011 and 1,252 additional interviews conducted between September 22 and September 29, 2011.
Respondents were selected from among those who have registered to participate in surveys for SurveyU, a Ypulse-owned online research panel. Quotas were established based on gender, state, class year, and race. The data have been weighted using National Center for Education Statistics (NCES) data to reflect the demographic composition of U.S. high school and college students.
Because the sample is based on those who initially self-selected for participation in the panel rather than a probability sample, no estimates of sampling error can be calculated. All sample surveys and polls may be subject to multiple sources of error, including, but not limited to sample error, coverage error, and measurement error.
ABOUT YPULSE
Youth Pulse Inc is the leading authority on teens, collegians and young adults for marketing, brand, and media professionals, providing news, commentary, events, research and strategy. Our integrated youth insights platform is comprised of our web site (www.ypulse.com), our daily newsletter (subscribe.ypulse.com), our annual conference (mashup.ypulse.com) and a proprietary online marketing research community (www.surveyu.com) of more than 80,000 13 to 30 year olds. Ypulse leverages these capabilities to offer insights, resources, and community to those who work with and market to youth and who wish to communicate with them in an authentic and effective manner.
